The service is now back online. After investigating, we’ve identified that the recent errors occurred only when handling a high volume of files with numerous images and extensive controls, rather than during every run. Our team is currently scaling our image processing capacity to address these multimodal requests more robustly. We appreciate your patience as we continue to enhance system performance.

We’re currently investigating an issue where risk and gap assessment agents in Speed & Accuracy mode are taking significantly longer than expected and not returning responses. Our team is working on a resolution, and we’ll provide updates as soon as possible. Thank you for your patience.